Published on
November 20, 2023
At Adhoc, we have always held efficiency close to our hearts. We truly believe that our primary offering to our customers lies in our focused design work. That’s why we dedicate most of our resources to this and strive to keep tasks like writing emails, attending meetings, and other administrative duties at a bare minimum. We've crafted our communication model with precision, ensuring we channel most of it asynchronously via the dashboard. This system allows us to comment and respond to each task, making certain no detail is left out, no question unanswered.
While we love the calm and focus that our digital dashboard brings us, we also understand the value of face-to-face (or screen-to-screen!) interaction. Hence, we've set aside time every Tuesday for optional meetings with our clients. You can use this opportunity to discuss anything on your mind or clarify any concerns. Booking these meetings is a breeze - simply head over to your dashboard and schedule a slot. Just remember to do so at least a day in advance.
We firmly believe that good communication is the foundation of great work. That's why we've assigned a dedicated project manager to each client within their dashboard. This individual will be your primary point of contact, ready to assist you in case of emergencies. You can reach out to your project manager anytime between 9 am and 5 pm CET from Monday to Friday.
We understand that time is of the essence when it comes to design work. That's why we promise a turnaround time of 24 to 48 hours on your requests. While the delivery time for each task depends on its complexity, and requests containing several tasks might take a little longer, we assure you that we will always do our utmost to deliver promptly. Our team will keep you informed about the estimated delivery time, ensuring transparency every step of the way.
At Adhoc, we’re dedicated to your satisfaction. That's why we offer unlimited revisions on our designs. You can tweak, change, and update any part of the design until you're completely content with the result. Once you're happy, we'll mark the task as complete and move on to the next item on your list. This system of focusing on one active request at a time ensures that your projects receive our undivided attention and the quality they deserve.
Come experience the Adhoc way of doing things – efficiency, commitment, and satisfaction guaranteed!