Questions, answered.

Do you have any questions before getting started? Hopefully, it gets addressed here. If not, we'd be pleased to take your call and answer it for you.

For all members:
Unlimited design tasks
Unlimited revisions
Unlimited cloud-storage
Pause or cancel anytime
Why not hire our own designers in-house?

There are several reasons why hiring a full-time designer may not be the best option for your business

1) Full-time designers can be expensive, and if you're on a tight budget, it might not be worth the investment.

2) You might only need design help occasionally, so having a full-time staff member dedicated to that probably isn't necessary.

3) If you have idea of what you want but just need someone to execute it quickly and efficiently, then working with a freelancer or agency could make more sense than bringing someone in-house. The issue with traditional agencies is that they tend to only take on larger scope projects with long deadlines. And good freelancers are hard to find.

How many requests can I make?

By subscribing, you'll be able to add an limitless number of design requests to your queue which will then be delivered one-by-one.

How many days will it take to receive my designs?

Although the average request is completed in two days or shorter, some requests that are more complicated may take additional time.

What design software do you use?

We use a wide range of software for instance Figma, Photoshop, illustrator, After effects and many more.

How do I submit a design request?

When signing up to Adhoc we give you access to your own control panel. From the control panel you can add new request, see all your assets and to-do lists and account details.

Reach out to us to get a walkthrough!

What if I'm not satisfied with the design?

We aim to please—the design will be revised until you're thrilled with the end result.

What if I only have a single request?

You can rest easy knowing that you're not wasting money by pausing your subscription- simply resume it when you have more design needs.

Can I get my money back if I'm not happy with the service?

We do not offer refunds on our services but we will revise anything until you are satisfied.

How fast can I get started with the service?

We like it when things go quick. After an onboarding where we understand your needs we can typically get started within a week.

What does unlimited design mean?

With unlimited design requests, we will work with you to ensure that all of your projects are delivered on time. We typically work on one request at a time but if scaling quickly is important to you, then we will do whatever it takes to get the job done.

Will I get my money's worth from this subscription?

At our agency, we believe that you should only pay for what you need, which is why we offer affordable monthly rates. We also know that your time is valuable, so we won't waste it with needless presentations and meetings.

Who will my designers be?

All new customers will be onboarded by our founders Filip and Johan! They are also the ones lead the design and make sure the quality is top notch. For some request we take help from our talented team of freelancers.

What billing options are there?

We invoice our billing every month rather than charging by direct debit or credit card. This means that we can easily adjust your resource based on your requirements every single month. Monthly invoices need to be paid in advance in full before we begin the next months work.

Can you work together with our design team?

We would be more than delighted to hear about your needs and see if we can help you out in any way possible. Whether you need us to integrate with your design team or act as a separate entity focused only on growth, we will try our best to cater to whatever it is you need.

Who owns the creative output?

At Adhoc we guarantees that you will own everything we produce for you and if you want the native files, we can provide those too. For most projects, our designers work in the Adobe Creative Suite, but for purely digital projects Figma is used.

Can I really cancel anytime?

Yes, of course! You can cancel your subscription at any time if you are no longer in need of design work.

Can you do design tasks not specified on the site?

In all likelihood, the answer is yes - just contact us and we'll let you know for sure.

Solve your design challenges today

Start today and see tangible results by tomorrow.
That's how swiftly we turn your ideas into stunning designs at Adhoc.